FAQs on grievances and complaints
With regard to addressing grievances against priests in their respective parishes, what is the procedure that is followed in the Archdiocese of Bombay?
Every parish is like a family. As in every family, at times, there is bound to be some misunderstanding or the other between the parishioners and the priests. In such situations, it would only be fitting for the aggrieved party to first approach the Parish Priest and sort out the matter with him.
If the party still feel aggrieved, she/he should approach the Dean with a written complaint. If the party is yet not satisfied, she/he should then approach the Episcopal Vicar, under whose jurisdiction the parish comes under. If, despite everything, the party is still not satisfied she/he could then approach the competent Auxiliary Bishop. The final court of appeal would be the Archbishop, whose decision would be final.
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